PRIVACY POLICY

This Privacy Policy describes how understorybotanicals.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

 

COLLECTING PERSONAL INFORMATION

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

 

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

 

ORDER AND ACCOUNT EMAILS

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 

INFORMATION TO FULFILL ORDERS

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

 

WEBSITE VISITORS

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

 

For any topics not covered here, contact us - we'd love to answer your questions!

  • I HAVE NEVER USED UNDERSTORY BOTANICALS BEFORE. WHAT SHOULD I TRY?

    We recommend the Understory Discovery Kit as a great starting point to explore our key range of Understory products, as it offers all the necessary steps in a daytime/nighttime skincare routine. The Discovery kit is also a great value if you would like to add a couple of products to your already existing skincare routine. Each product lasts a minimum of 3-4 weeks, allowing you to fully experience Understory botanicals and add a new level of balance to your skin.

    If you would like to try a specific product, you have the option of purchasing that product in a sample size.

  • I HAVE ALLERGIES/SENSITIVITIES. CAN I USE YOUR PRODUCTS?

    If you have allergies or sensitivities, please check the ingredients listed for each product before purchasing. For more information about ingredients, contact us – we’d love to answer your questions!

    As with any skincare and beauty product, always perform a patch test on a small area before use and avoid use on sensitive areas. Discontinue use if any irritation occurs.

    Nut allergies: please note that our formulation lab is not a nut-free space and some products may be formulated with ingredients that contain/are derived from nuts.

  • HOW SHOULD I STORE MY PRODUCTS?

    To ensure that your products stay fresh for as long as possible, store your products in a cool, dry place, away from direct heat and light. Please see our Storage and Use page for more information.
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