FREQUENTLY ASKED QUESTIONS

We recommend the Understory Discovery Kit as a great starting point to explore our key range of Understory products, as it offers all the necessary steps in a daytime/nighttime skincare routine. The Discovery kit is also a great value if you would like to add a couple of products to your already existing skincare routine. Each product lasts a minimum of 3-4 weeks, allowing you to fully experience Understory botanicals and add a new level of balance to your skin.

If you would like to try a specific product, you have the option of purchasing that product in a sample size.

If you have allergies or sensitivities, please check the ingredients listed for each product before purchasing. For more information about ingredients, contact us – we’d love to answer your questions!

As with any skincare and beauty product, always perform a patch test on a small area before use and avoid use on sensitive areas. Discontinue use if any irritation occurs.

Nut allergies: please note that our formulation lab is not a nut-free space and some products may be formulated with ingredients that contain/are derived from nuts.

To ensure that your products stay fresh for as long as possible, store your products in a cool, dry place, away from direct heat and light. Please see our Storage and Use page for more information.